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Dwight Mumpower HVAC Service FAQ's

Welcome! Here you will find money-saving tips, how-to's, and other helpful information.

How do I know if I have a professional HVAC Service Tech at my home?
 

When your residential HVAC is on the fritz, you might feel tempted to choose the first company you find in the phone book. This technique, however, can end up costing you time, money and the health of your HVAC unit. Interview your top service tech candidates and look for characteristics that make them worthy of caring for your home.

Characteristics to Look for in an HVAC Service Tech

  • NATE certification: Offered by the North American Technician Excellence (NATE), the NATE certification program is the only one of its kind that’s operated, owned, developed and governed by the HVACR industry. When a residential HVAC tech holds a NATE certification, you can have confidence that this individual is highly experience, well trained and knowledgeable in his or her field.

  • Appearance: When it comes to establishing trust and making a good first impression, looks matter. A quality HVAC service tech should have a clean uniform or work clothes that are appropriate for the job.

  • Grooming: Good grooming can be a reflection of an individual’s attention to detail. If a service tech doesn't care enough about his or her own personal grooming, there may be a chance that this individual will not care about the minor yet important details related to your residential HVAC unit. 

  • Boot covers: When a quality residential HVAC service tech is customer-focused, this individual treats a customer’s home as if it were his or her own. This means that a quality service pro takes the necessary steps to help minimize the work you need to do, like clean your home. Boot covers are a sign that an HVAC tech respects you and your home.

  • Timeliness: A quality service tech arrives to an initial consultation on time and has a reputation for his or her timeliness. When shopping around for an HVAC service provider, learn about each company’s history of showing up to a job on time, time management skills and completing a project within the estimated amount of time originally quoted.

  • Prepared: Forgetting tools or equipment is a bad sign in a residential HVAC service tech. A quality contractor evaluates your needs so he or she can fully prepare to focus on your home because this individual doesn't like to waste time.

  • Cleanup: Quality service techs know that homeowners hate picking up after contractors. A good contractor leaves the area he or she worked on in the same, if not better, condition than how it was found. Thorough cleanup after completing a day of work is a sign of professional integrity and respect for the customer.

  • Eye contact: Communication skills are essential for any individual that you invite into your home. Eye contact and other good communication skills are signs that a service tech is confident in his or her skills, wants to understand your needs, wants you to understand the solution and values your business.

  • Longevity: Consider the length of time a residential HVAC service tech has been in the business. A tech who has been in business for several years with the same company should be able to provide you with solid references and trusted, experienced workers help you address your home’s needs. Longevity is also an indication of the company and how it treats its people. Longevity provides confidence in a company’s fairness to its people and community, which means you can trust them.​

  • Vehicle cleanliness: A vehicle’s appearance is just as important as a service tech’s personal appearance. A clean vehicle is a sign of company pride, organizational skills and commitment to continually impressing customers.

Looking for the best residential HVAC service tech isn't just about finding a company that will simply give you a good deal. It's worth your while to find an individual who will give you the quality, professional work that you deserve without taking advantage of your trust. Anything else could result in you not receiving the quality work that is needed or that your hard earned money is paying for.  Give us a call at (423) 398-3580 if you want a technician as described above.

How Can Low Freon Affect My Energy Costs and Comfort



Freon is used to remove remove heat from the home. When levels are anything less than perfect, the efficiency of the system begins to go down. If over charged or under charged, an air conditioner with improper Freon levels will not cool your home effectively or efficiently.

You Might Have a Freon Leak and Not Know It!

The real problem is that many homeowners may have a Freon problem right now and don't even know it. The system may be just barely keeping up with the demand for cooling in the home, but if the problem doesn’t result in a break down, you will notice the problem on your energy bills. These are the most common symptoms of a low Freon charge:

  • Cooler Air or Not Cold at all: The air coming out of the vents in your home should be freezing cold to the touch. If the air feels cool, not cold, the Freon levels in your air conditioner may be off.

  • High Energy Bills: Ever increasing energy bills is another sign of a refrigerant issues. When Freon levels are low, the a/c must work much harder to remove heat with the Freon it has available. As comfort suffers, so does energy usage and consequently your energy bills as well.

  • A/C running 24hrs: Does your air conditioner kick off every hour or so, or does it run all the time? 24 hour operation is not normal, and could indicate a low Freon charge in the system.

 

Inspection and Repair of Your Freon Troubles

Even if your air conditioner is only 1 pound low, it could be causing problems for your home comfort and your energy bills. If you haven’t had the system cleaned and inspected for the season, we are waiting for your call. Our air conditioner clean and check includes an assessment of the Freon levels in your air conditioner and should it be low, our Service Technicians are equipped to bring your system up to charge on the spot! Schedule your service now! 

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